Frequently Asked Questions

Everything you need to know about elevating your living space with XERO Products.

What materials are used in XERO home products?

We prioritize sustainability and durability, using premium materials such as FSC-certified wood, organic cotton, and recycled metals to ensure your home goods last for years.

How long does shipping take for furniture items?

Standard shipping for small decor takes 3-5 business days. For larger furniture pieces, please allow 7-14 business days for specialized freight delivery and white-glove handling.

What is your return policy?

We offer a 30-day satisfaction guarantee. If your item doesn't fit your space perfectly, you can return it in its original packaging for a full refund, minus return shipping costs.

Do you offer assembly services?

Many of our products arrive pre-assembled. For larger items requiring setup, we offer an optional professional assembly service at checkout for a flat fee.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your delivery in real-time.

Are XERO products covered by a warranty?

Yes, all XERO Products come with a limited 1-year warranty covering manufacturing defects and structural integrity under normal residential use.